Owner of Holiday Inn, Intercontinental Hotels Group, has acknowledged a cyberattack on the business.
IHG, which owns some of the biggest hotel chains in the world, declared in a statement that it was looking into “unauthorized access” to several of its technological systems. The UK-based firm, which oversees the Holiday Inn, Crowne Plaza, and Regent hotels, reported Monday-through-Friday disruptions in its “booking channels and other apps.”
IHG stated that it was striving to quickly restore all systems to their original state. IHG acknowledged that it had undertaken its response protocols, including hiring outside experts to look into the breach, and that it was evaluating the nature, size, and effect of the event.
What is going on with your system? For at least 19hrs. Phones and apps not working- afraid to book anything. No customer service at all
— Kim Sweat (@rsweatark) September 6, 2022
Additionally, the business is in the process of informing regulatory authorities. The business stated in a statement: “As part of our response to the ongoing service disruption, we will provide assistance to hotel owners and operators. Direct reservations can still be made and operations at IHG hotels are still possible.”
But many people who have tried to make hotel reservations have complained.
Hi Josue. We are still experiencing a system issue and our teams are looking into this. We advise contacting the hotel directly for immediate assistance. We're sorry for the difficulties.
— Holiday Inn (@HolidayInn) September 6, 2022
IHG made no mention of any data loss involving customers. Although it was not explicitly stated, the majority of the speculation is that it was a ransomware attack.
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